Reviews: Captain Cooks Casino

Captain Cooks Casino is owned by ITS Limited - one of the most recognizable and respected gaming management groups and player loyalty programs on the Web. Online since 1999, Captain Cooks has established itself as an online gambling pioneer and benefactor of gaming fairness, ethical management and superior customer service. Captain Cooks Casino is licensed and regulated by the Kahnawake Gaming Commission and holds a Play It Safe Seal from eCommerce and Online Gaming Regulation Assurance (eCOGRA). They are also a member of the Interactive Gaming Council, which is a dedicated, non-profit group of gaming operators paramount in establishing and maintaining fair gaming guidelines since 1996, which all members must adhere to. And if these credentials were not enough, the fact that Casino Rewards awards an average of $6 million to online players each month, makes Captain Cooks a highly desirable casino host.

Captain Cooks is powered by Microgaming Software, who is a founding member of eCOGRA. A developer of the most innovative and securitized online casino software platforms, Microgaming licenses Captain Cooks to offer their latest package of VIPER Series casino games. With over 200 games total, and a "New Games Rollout" promise guaranteeing frequent upgrades and new game releases throughout the year, Captain Cooks software is as progressive as they come. Employing 32-bit, 3D computer animated graphics and sound, the virtual experience of using this software is highly realistic. Captian Cooks Casino software is available in both Flash, and website or CD download, and allows players to open both Real Money and Play for Fun accounts (funded with unlimited "play" credits).

There are several things worth mentioning about promotions and bonuses at Captain Cooks Casino and Casino Rewards. The sign-up bonus at Captain Cooks is one of the most unique on the Web. New players are given $500 and one free hour to accumulate as many credits as possible in the casino. After the designated sixty minutes is up, however much money the player has earned is transferred as a bonus which only needs the wager requirements met in order to cash out.

For those players who stick around, player referrals and the Captain Cooks VIP Program pay off generously. Rewards Buddies is a comprehensive referral system which has the potential of awarding thousands per year. Depending on the Level (1,2 or 3) of one's Casino Rewards membership, a player can earn from $100 to $1,000 for each buddy referral. Casino Rewards is essentially the VIP Club Loyalty Program that all ITS Limited gaming sites belong to. Captain Cooks is one such gaming site offering free membership to Casino Rewards, which all new players are automatically enrolled in. Similar to frequent flyer points, the comp point system at Casino Rewards entitles players to free cash and prizes, as well as credits which are interchangeable between all fourteen Casino Rewards gaming sites. Points are earned every time one logs in and plays with real money at an exchange rate of $1 per every 100 points.

In terms of payout percentages, Captain Cooks Casino has bragging rights. Consistency is the word of choice here, for since 2001, overall game averages have consistently hit beyond 97% on a monthly basis, while table games steadily hit above 98% and slot machines exceed the 97% mark on average. All payout reports, which can be viewed on both the Captain Cooks Website and via the lobby of the casino software, are verified and published in official statements prepared by third party accounting and auditing firm, Price Waterhouse Coopers.

Several depositing and withdrawal methods are facilitated through Captain Cooks Online Cashier. Preferred payment methods can be selected directly from the start by logging into one's Casino Rewards account and simply clicking on the Withdrawal button and selecting the corresponding method. If using one of the available third party eWallets, players will need to provide their account information, which will not be shared with any other parties whatsoever. However, if a player makes a deposit with a method which the cashier also permits to receive withdrawals, this will be used to send payments. If players do not select a preferred payment method, certified checks will be mailed in their stead. Deposits made with verified accounts can be credited instantly, and withdrawals will be processed in as little as two business days, depending on the method used. Accepted deposit methods include credit and debit cards, eChecks, NETeller, FirePay, PaySpark, Click2Pay, Citadel, UseMyBank, ECO Cards, MoneyBookers, wire transfers and traditional money transfers. Accepted withdrawal methods (and their processing times) include NETeller (two business days), Click2Pay (two business days), MoneyBookers (two business days), Courier Checks (three to six business days), Citadel, eChecks, EFT, and Automated Clearing House (five to eight business days) and mailed checks (ten business days).

Customer Service at an online casino can and is the deciding factor for many players. The myriad of contact methods available is just a sign of the service that all players will get the moment one open's a new account. These contact methods include Live Chat with operators on call 24/7, next day email return service, toll-free telephone, and in-house telephone service. The latter of these is for players who have internet access, but cannot place toll-free telephone calls due to their host country. Players need only email Captain Cooks Support with their telephone number and a customer service representative will call right back.

Captain Cooks Casino has been recognized several times over since first going online in 1999. Some of their most honored awards resulting from online player polls include "Best Payout Program", "Best Online Casino Theme", and "Best Casino Software". At the time of this online casino review, Captain Cooks is once again up for several more awards.

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