Reviews: Golden Reef Casino


Golden Reef Casino is a name that is familiar with thousands of online gamblers. Having a personal touch with customers and a unique image, many of Golden Reef's players have been members for years and not even realized that Golden Reef is owned and operated by the Casino Action Group - a recognized and reputable operator of online casinos and gaming sites who has been in business for nearly five years. On the internet, five years of business is considered a long life span, which usually foretells a business that is going to stay around and continue doing well for itself. There is no doubt that the Casino Action Group falls into this category, considering their excellent track record with online gamblers and regulatory agencies like the Kahnawake Gaming Commission, which Golden Reef holds their online gambling license through. Backed by Microgaming Software, who Casino Action Group uses to power all of their internet gaming sites, Golden Reef is a trusted name offering reliable and sophisticated service.

Casino Software
Powered by Microgaming, the software platform at Golden Reef is one of the best in the industry. All games are designed in computer animated, 3D graphics with virtual sound and real-time functionality. The download requires a standard PC operating system platform developed by Windows, and only takes seconds to transfer all required data and gaming components. A Flash version is also available, which does not download on the user's computer, but rather, provides instant access to all games except for those with real-time progressive jackpots. The operating system is easily navigable, providing options for contacting live customer support in chat mode, access to the online cashier, game instructions and access to game results, financial transactions and several customizable features, such as playing modes and playing screen views. Overall, the software platform at Golden Reef Casino is intuitive, simple to navigate, and highly reliable. All components are protected by 128-bit encryption security and are programmed with authentication codes and password protected logons.

Bonuses & Promotions
Golden Reef has a wide selection of promotions in addition to a steady welcome bonus for new players. Reasonable wager requirements govern the welcome bonus, which all players are guaranteed to receive within two hours of registering a real money account. Players have the option of declining the match bonus at the time of choosing their preferred deposit method and currency of choice. The ongoing, weekly promotions are very popular with members, and offer a great opportunity to earn extra money in addition to playing ones casino game of choice. Covering tournaments geared towards slot machines and the online blackjack tables the daily promo events take place every weekday. As for online blackjack action, every week culminates in the "Blackjack Masters" finale, which weighs weekly points earned by VIP players at all of the blackjack tables (there are several versions of blackjack to choose from), and awards $1,000 to the top ten scoring players. None of these promotions can accurately be called tournaments or even contests, for players are awarded free money just for playing the games.

Games & Payouts
The games suite at Golden Reef Casino is composed of over one-hundred-forty casino games on the download version and over one-hundred games in the Flash suite. Nineteen different games come with progressive jackpots, including Major Millions, King Cashalot, Cash Splash, Treasure Nile and Fruit Fiesta for the major progressive online slot machines, as well as Cyberstud Poker and the very popular Roulette Royale. All major table games that can be found in land-based casinos (and then some), including many versions of blackjack, are offered on both the download and Flash casino software platforms. Table stakes are clearly stated for each game, and can be as low as pennies, depending on the game itself. Fifty cent blackjack tables are very popular here with players, especially for those who are new to the game or who are learning the Basic Blackjack strategy.

As for payouts, these are audited and verified on a monthly basis by world-renowned accounting firm, Price Waterhouse Coopers, who analyzes all software data and transparent applications to insure the amount of payouts going to players in relation to the amount of money gambled by players falls within government regulated and competitive payout percentage standards. Visitors to the Golden Reef website have complete access to published payout reports spanning multiple, consecutive months - signed by Price Waterhouse Coopers - which show that casino game averages consistently fall in the upper ninety percentile, specifically in the 96-97% range.

Online Cashier
All financial transactions made through the Golden Reef cashier are processed by Purchase On Net Ltd., who is widely recognized as one of the leaders in payment processing for online casinos and gaming sites. All major deposit and withdrawal methods are accepted, including NETeller, PaySpark, Citadel, FirePay, Click2Pay, InstaDebit and Visa/MasterCards. For quick access to funds, the Golden Reef cashier permits instant payments via NETeller, which is one of the most widely used eCash accounting systems for online casino players on the Web. Although there are daily and weekly withdrawal limits using the NETeller Instant Payment system (depending on a players VIP status), no other method gets money transferred from an online casino account faster. In addition to providing a wide resource of deposit and withdrawal methods, the Microgaming platform enables all players to access the CashCheck system via the online casino lobby. Upon entering this system, players have complete access to an audit trail of all their deposits, withdrawals and miscellaneous transactions made through the Golden Reef Casino cashier.

Casino Customer Service
The customer service department at Golden Reef follows a "thirty minute or less" policy, meaning they guarantee a reply (not just an auto-response) to all emails within thirty minutes of being sent by the player. While logged into the the casino software - for both flash and downloadable versions - players can engage in live chat with customer service reps and casino hosts. The latter method is unequivocally the best and most efficient way of receiving help while online. Satisfaction ratings amongst players has been above average, and no cases of player abuse have been reported.

Golden Reef Casino has received unanimous positive reviews from players and has not been the subject of any deceitful or suspected actions. Golden Reef uses Microgaming casino software, which is one of the most widely awarded software providers on the market.

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